I could go on and on about how we haven't gotten replies to emails we've sent, that Terri has a 24/7 invite to call my personal cell number, how we have more and higher reviews than any other local booth company, how were just awarded Best of Weddings 2017 & inducted in the Knot Hall of Fame, how have won Best Photo Booth in MN every year (MN Bride Magazine), and point out all the 5-star reviews your attendant has received, etc. We've yet to hear directly from the Bride or Groom, Terri has my personal cell and an invite to call me 24/7 and while reviews are important, they are a tough way to find a resolution. While I strongly disagree with the majority of Terri's review (we'll just have to agree to disagree) I feel terrible that the only "outlet" to vent has been multiple negative reviews on the knot (see Andrea's 10/24/17). We will be renting a photo booth from a different vendor. My recommendation to anyone renting from them is to get reassurance that they send someone who cares about your day, the photo booth experience and the finished product. It all depends on who they send to staff the booth. I believe the Traveling Photo Booth typically does a good job. The photo book as the guest book concept is amazing, but only if it is signed by the guests. What I wanted was for them to understand how important this was and that we can't go back and relive the day. When I explained everything to management they defended their staff person and did not acknowledge my concerns. When I called the staff with the Traveling Photo booth after the wedding to discuss my disappoint, I felt like I was treated like I was a liar and that I was making a big deal out of nothing.
Imagine my surprise and disappointment when we received the photo book and saw that MOST of the photos did not have a signature or well wish next to it. The girl they sent was clearly not happy to be there.
Poor customer service., We did not expect every guest to use the booth, but we were assured the staff person would make the experience FUN for those who did and make sure guests signed the photo book. The girl they sent did not greet guests, did not encourage them to sign next to their photo in the book and in fact spent most of her time on her cell phone, even sitting IN the booth at times. Unfortunately, I felt like we got their "B team" to do our wedding that day. Were told the booth would be staffed by someone who would make the day extra special and who would make the photo book the "guest book" for our day.